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Pro Players Insurance Group
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About Us


Pro PLayers Insurance Group  

Pro Player Insurance Group is a family owned and operated independent insurance agency, serving the insurance needs of Floridians.  We partner with GreatFlorida Insurance, our franchise company, to provide you, your family and your business with the best insurance coverage in Florida.  As an independent insurance agency, we’ll help you evaluate and compare the products of several insurance carriers to help you find the insurance solution that best meets your needs.  

Having the right insurance coverage means knowing that no matter what happens, you'll still have the life you've earned.  We know how much you value the elements that make up your life, because we value them in our lives, too.  Being protected against the unexpected is important to us. We hope you'll let Pro Player Insurance Group help secure your future and that of your family.

Career Opportunities

Our agency is currently seeking a full-time client service representative who is ambitious, committed to excellence in their work, operates with a positive attitude, and is driven by strong client service.  An individual in this role must be a strong self-starter and able to execute at a high level independently in order to make the workload of the general lines agent more manageable.   This individual will have the opportunity to hone professional skills and gain unique perspectives by working alongside dynamic agency owners.  Please see the job description below and visit the following link to apply for the role:

Position Start Date: July 2017 


The customer service representative will quote policies over the phone and in person. This individual will also assist the general lines agent with day-to-day administrative work, and therefore will need to manage information with precise attention to detail and seamless execution.

 Day to day activities:

  • Deliver excellent client service through quoting policies efficiently and accurately over the phone and in person
  • Service new and existing clients, review insurance coverage, assist with claims, assist with endorsements, take payments
  • Review and process new business and renewal applications for compliance with underwriting authority and guidelines
  • Process written mortgagee and lienholder requests
  • Process cancellation requests
  • Keep up to date on rate, form and coverage changes through bulletins, circulars and trainings
  • Compute and type premium finance agreements as needed
  • Develop new business using referrals, leads, networking, and cross-sale opportunities
  • Record accurate client account information during phone calls and in-person
  • Resolve policy problems by clarifying the client’s issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution
  • Respond to client inquiries and problems by providing information or directing requests to others who can supply the necessary information or service
  • Answer questions regarding policy coverage, premiums, payment options, and processing claims
  • Build and maintain relationships with clients by providing prompt and accurate service so as to promote client retention
  • Recognize, document and alert general lines agent of trends in client calls or walk-ins
  • Maintain client records by verifying and updating account information
  • Generate and analyze client sales reports
  • Contact carriers, underwriters and marketing reps as needed
  • Create and distribute client renewal and retention letters and emails
  • Create and distribute prospect letters and emails
  • Participate in trainings and classes for skill and knowledge development
  • Adhere and comply with established agency procedures
  • Adhere to standards of performance
  • Contribute to team effort by conducting related tasks as needed
  • Other duties as requested (Open and close agency office, maintain office cleanliness, shred confidential documents, etc.)
  • Work in the office at full-time capacity
  • Manage the office while agent is out in the field (will be times when CSR is only person in the office)

 Candidate Profile and Experience Prerequisites

  • High school diploma
  • 4-40 license preferred; if not licensed, must be willing to undergo certification program and obtain license within first 60 days of employment
  • Minimum of 2 years of sales and/or customer service experience required
  • Experience working in insurance agency (quoting auto and home insurance) preferred, but not required
  • Bilingual (English/Spanish) preferred, but not required
  • Proficient skills in computer/internet use and Microsoft Office required
  • Comfortable with and excited by quoting policies and servicing clients
  • Motivated by meeting ambitious sales and service goals
  • Possess exceptional organization skills and attention to detail
  • Driven by demonstrating strong client service skills
  • Ability to operate with purpose, urgency, and accuracy
  • Strong written and verbal communication skills
  • Communicate well and receive feedback with enthusiasm
  • Take personal responsibility for their work and professional growth

Application Requirements and Process 

The agency owners will review applications on a rolling basis. Please submit your resume and one-page cover letter with your application.  Individuals moving forward in our hiring process will receive information about next steps in the interview process via email.  A comprehensive background check and license check (if applicable) will be required prior to receiving a job offer.

Required application materials

  • Resume
  • Cover Letter
  • Copy of 4-40 License (if applicable)

Benefits and Salary 

Starting pay for this position is $12 per hour. If not licensed, we will cover the cost of the 4-40 customer service certification program. In addition, bonuses can be earned by this individual once agency sales reach predetermined quota. Benefits are not available at this time.

Anti-Discrimination Policy

Pro Player Insurance Group (dba GreatFlorida Insurance) seeks individuals of all ethnic and racial backgrounds, genders, and physical abilities to apply for this position.